FAQ

Will our wedding be on your website or blog?
We show at least some work from the vast majority of the weddings we work on and generally speaking, our couples are OK with that. The simple fact is that if we couldn’t show the work we create then you wouldn’t have found us – and we wouldn’t have a business. That said, we’re obviously sensible about what we show and only use pictures in specific ways – maybe a blog post or on our portfolio pages or on our social media accounts, but not necessarily all of them. If you have concerns about privacy do talk to us as we’re not in the business of causing problems for people.

Can you hold our date for us?
We get over 400 enquires per year so we have to work on a strict first-come, first-served basis. To book our services for your wedding date, we need a signed contract and booking payment.

Do your prices include VAT?
As a small business we fall under the legal threshold for VAT, therefore no VAT is payable by you on any of our products or services.

Can we meet before we decide to book?
Absolutely. We prefer to meet people before they book, if possible. We can chat for as long as you like and have plenty of demo albums for you to see. No hard-sell or pressure. We do all meetings at our home near Bromsgrove.

How do we book you?
Let us know you’d like to book we’ll send you a link to our booking form. We’ll then set up your contract online. It’s all very quick and easy.

We only need a couple of hours worth of photos, just the ceremony and a few family pictures – can you do this?
Yes, absolutely, however we can’t always book this kind of coverage a long time in advance. Please get in touch and we’ll see what’s possible.

Do we get the high-resolution image files and can we print and share them?
Of course! As standard, we supply the fully-edited high-resolution digital image files from your wedding day and pre-wedding shoot on a USB memory stick (depending on your booking options). You will receive the files in three resolutions – for social media, for HD TVs and tablets and very large, original resolution files suitable for printing.

Do you provide images in colour or black-and-white?
All images are supplied in colour by default. If your booking package includes a slideshow, we’ll convert a few pictures into black-and-white and you’ll receive those files in addition to the colour version. Our black-and-white conversions are all edited individually are quite different to the colour version in terms of tonality and feel, sometimes dramatically so. If you’re interested in having more images converted to black-and-white, we do offer an optional service to supply your entire photo set in colour *and* black-and-white for an additional charge.

Do you always photograph weddings together?
Most of the weddings you see here on our site were photographed by Rob & Sarah together. We do offer the choice of having just one photographer (Rob) but this is not available for all dates.

How far do you travel for weddings?
We’re happy to travel. About 60-90 minutes or so from our home near Bromsgrove is fine. For weddings further away we might need to charge a little more or have an overnight stay, but we’ll discuss and agree all this before you book.

Who actually takes the pictures?
Rob and Sarah. We don’t bring in other photographers.

How much is the deposit and when is the rest of the money due?
The booking payment is £400, to be paid at the same time your contract is signed. An interim payment is due six months before the wedding date. The balance is due four weeks before the wedding day. Additional costs for album upgrades and additional products can wait until after the wedding.

Will there be a contract to sign?
Yes, it will be signed by both of you. Our contract covers all the important points including the payment schedule, what you will receive and our standard terms and conditions. It’s mostly common-sense stuff. Boring, but essential.

Do you ever work for anyone else?
Generally no, although we help other wedding photography companies when one of their staff has been ill or unavailable.

What happens if you are ill?
The chances of both us being so ill that we cannot work are pretty slim, but over the years we’ve developed a great network with like-minded photographers, all of which are at a similar level to us. This means we have a pool of people to contact in the event of an absolute emergency.

I never feel comfortable in front of the camera and don’t like having my picture taken – what can you do?
Many of the couples who come to us ask this question. Most people feel a bit awkward at first but we’ll put you at ease in no time. If you’re concerned about your ‘couple session’ we would always recommend our optional pre-wedding shoot. This gives us chance to get to know each other a little and will make you feel a little more comfy in front of the lens.

Are you insured?
Of course. We carry full public liability and indemnity insurance. We also recommend that you purchase wedding insurance for yourselves.

Are you a proper business?
Absolutely.

What is your cancellation policy?
Once you book us, we reserve your date and turn away all other enquiries for it. Therefore, if you cancel our services all payments made up to that point are non-refundable unless we are able to re-book your date. This does not affect your statutory 14-day ‘cooling off’ period.

Can you cover both of us if we’re getting ready in different locations?
We always prefer to. It really depends on the distances involved but we always try to accommodate preps for both of you if it’s logistically possible.

How many group shots will there be?
Group photos are important but we ask that the numbers are kept sensible to ensure there is enough time for us to capture other things too. Basically, the more formal photos there are, the less ‘natural’ photos. We recommend no more than 10 formal group photos. This is usually enough to include the most important people but without unnecessary combinations.

How many pictures will you take on the day?
We take lots! However the final set is usually 500+ images for 10-hour coverage, but it can vary.

Is it OK if some of the guests take pictures too?
Guests love to take their own photos and for most of the time we’d never dream of stopping them. The only exception is when we take the bride and groom off alone.

How long will it be before we can see the pictures?
Usually within 4 weeks. It may sometimes take longer depending on our workload but we’ll keep you informed anyway.

How many pictures can I have in my album?
We do not limit the number of pictures in albums but instead charge by the page. Our album options all begin with a generous number of pages. Just bear in mind that the more pictures you have, the more crowded the album will look and cramming them in is never a good idea. Ever.

Do we have any say over how the album will look?
We see it as part of our service to guide you through the whole album process from start to finish. We will present an initial design based on what we think looks great. You are then welcome to ask for amendments and you’ll ‘sign off’ on the design once you’re happy. Most people generally only want a small number of alterations.

We have friends and family coming from all over the place – will they be able to see the pictures?
Yes – we will create an online gallery of the pictures so people see them from anywhere in the world. People will also be able to order prints and have them sent to their homes without bothering you. The gallery will be password protected and will usually be accessible for at least six months after the wedding.

We may want to order reprints in the future – how long do you keep the pictures for?
Your pictures will be archived permanently, so future reprints are no problem. However the price is likely to rise after longer than six months.