Things To Know Before Booking
How do we book you?
The booking process is all done online. Get in touch and we’ll give you all the info.
Who actually takes the pictures?
Rob and Sarah. We don’t bring in other photographers.
Do you always photograph weddings together?
Generally, yes and our standard pricing options include both of us.
Can you hold our date for us?
We get over 400 enquires per year so we have to work on a strict first-come, first-served basis. To book our services for your wedding date, we need a signed contract and booking payment.
Will our wedding be on your website or blog?
If we didn’t use images online then it’s unlikely you would be reading this now as we wouldn’t be able to continue as a photography business. We’re obviously sensible about what we show and we don’t have to use your names. You will always be the first to see your wedding pictures and images are only given to other suppliers with your approval.
How much is the deposit and when is the rest of the money due?
The booking payment is usually £400 and will need to be paid at the same time your contract is signed. An interim payment is due six months before the wedding date. The balance is due four weeks before the wedding day. Additional costs for album upgrades and additional products can wait until after the wedding.
Will there be a contract to sign?
Yes, it will be signed by both of you. Our contract covers all the important points including the payment schedule, what you will receive and our standard terms and conditions. It’s mostly common-sense stuff. Boring, but essential.
Do we get the high-resolution image files?
Yes – as standard we supply the high-resolution digital image files from your wedding day and pre-wedding shoot, on a gorgeous personalised USB memory stick.
Do you ever work for anyone else?
Generally no, although we help other wedding photography companies when one of their staff has been ill or unavailable.
What happens if you are ill?
The chances of both us being so ill that we cannot work are pretty slim, but over the years we’ve developed a great network with like-minded photographers, all of which are at a similar level to us. This means we have a pool of people to contact in the event of an absolute emergency.
I never feel comfortable in front of the camera and don’t like having my picture taken – what can you do?
We don’t expect anyone to act like they are professional models. Most people feel a bit awkward at first but we’ll put you at ease in no time. We would always recommend our optional pre-wedding shoot. This gives us chance to get to know each other a little and will make you feel a little more comfy in front of the lens.
Are you insured?
Of course. We carry full public liability and indemnity insurance. We also recommend that you purchase wedding insurance for yourselves.
Are you a proper business?
Do your prices include VAT?
As a small business we fall under the legal threshold for VAT, therefore no VAT is payable by you on any of our products or services.
About The Wedding Day
Can you cover the bride and the groom getting ready in different locations?
We always prefer to. It really depends on the distances involved but we always try to accommodate bride and groom preps if it’s logistically possible.
How many group shots will there be?
Group photos are important but we ask that the numbers are kept sensible to ensure there is enough time for us to capture other things too. We recommend no more than 10 formal group photos. This is usually enough to include the most important people but without unnecessary combinations.
How many pictures will you take on the day?
We take lots! However the final set is usually 500+ images for 10-hour coverage, but it can vary.
Is it OK if some of the guests take pictures too?
Guests love to take their own photos and for most of the time we’d never dream of stopping them. The only exception is when we take the bride and groom off alone.
After The Wedding
How long will it be before we can see the pictures?
Usually within 4 weeks. It may sometimes take longer depending on our workload but we’ll keep you informed anyway.
How many pictures can I have in my album?
We do not limit the number of pictures in albums but instead charge by the page. Our album options all begin with a generous number of pages. Just bear in mind that the more pictures you have, the more crowded the album will look and cramming them in is never a good idea. Ever.
Do we have any say over how the album will look?
We see it as part of our service to guide you through the whole album process from start to finish. We will present an initial design based on what we think looks great. You are then welcome to ask for amendments and you’ll ‘sign off’ on the design once you’re happy. Most people generally only want a small number of alterations.
We have friends and family coming from all over the place – will they be able to see the pictures?
Yes – we will create an online gallery of the pictures so people see them from anywhere in the world. People will also be able to order prints and have them sent to their homes without bothering you. The gallery will be password protected and will usually be accessible for at least six months after the wedding.
We may want to order reprints in the future – how long do you keep the pictures for?
Your pictures will be archived permanently, so future reprints are no problem. However the price is likely to rise after longer than six months.