Frequently Asked Questions

Rob & Sarah Gillespie Photographers logo

Will our wedding be on your website or blog?
We show at least some work from the vast majority of the weddings we work on and generally speaking, our couples are OK with that. The simple fact is that if we couldn’t show the work we create then you wouldn’t have found us – and we wouldn’t have a business. That said, we’re obviously sensible about what we show and only use pictures in specific ways – maybe a blog post or on our portfolio pages or on our social media accounts, but not necessarily all of them.  If you have concerns about privacy do talk to us as we’re not in the business of causing problems for people.

Can you hold our date for us?
We get over 400 enquires per year so we have to work on a strict first-come, first-served basis. To book our services for your wedding date, we need a signed contract and booking payment.

Do your prices include VAT?
As a small business we fall under the legal threshold for VAT, therefore no VAT is payable by you on any of our products or services.

Can we meet before we decide to book?
Absolutely. We prefer to meet people before they book, if possible. We can chat for as long as you like and have plenty of demo albums for you to see. No hard-sell or pressure. We do all meetings at our home near Bromsgrove.

How do we book you?
Let us know you’d like to book we’ll send you a link to our booking form. We’ll then set up your contract online. It’s all very quick and easy.

What is your cancellation policy?
Once you book us, we reserve your date and turn away all other enquiries for it.  Therefore, if you cancel our services payments made up to that point are non-refundable unless we are able to re-book your date.  This does not affect your statutory 14-day ‘cooling off’ period.

What happens if my wedding is affected by another pandemic?
We feel our cancellation terms are fair, however the Covid-19 ‘lockdown’ has has meant that the normal rules have had to be suspended.  If you wedding can’t happen because of government restrictions in the future, then we’ll work with you to move your booking to a new date that works for you and for us.  You won’t lose any payments or have to pay any more if your new date is within twelve calendar months.  If you have to postpone beyond that, then there may possibly be a small ‘catchup’ to bring your booking in line with our prices at the time.