Do we get the high-resolution image files and can we print and share them?
Of course! As standard, we supply the fully-edited high-resolution digital image files from your wedding day and pre-wedding shoot on a USB memory stick (depending on your booking options). You will receive the files in three resolutions – for social media, for HD TVs and tablets and very large, original resolution files suitable for printing.
Do you provide images in colour or black-and-white?
All images are supplied in colour by default. If your booking package includes a slideshow, we’ll convert a few pictures into black-and-white and you’ll receive those files in addition to the colour version. Our black-and-white conversions are all edited individually are quite different to the colour version in terms of tonality and feel, sometimes dramatically so. If you’re interested in having more images converted to black-and-white, we do offer an optional service to supply your entire photo set in colour *and* black-and-white for an additional charge.
Do you always photograph weddings together?
Most of the weddings you see here on our site were photographed by Rob & Sarah together. We do offer the choice of having just one photographer (Rob) but this is not available for all dates.
How far do you travel for weddings?
We’re happy to travel. About 60-90 minutes or so from our home near Bromsgrove is fine. For weddings further away we might need to charge a little more or have an overnight stay, but we’ll discuss and agree all this before you book.
Who actually takes the pictures?
Rob and Sarah. We don’t bring in other photographers.
How much is the deposit and when is the rest of the money due?
The booking payment is £400, to be paid at the same time your contract is signed. An interim payment is due six months before the wedding date. The balance is due four weeks before the wedding day. Additional costs for album upgrades and additional products can wait until after the wedding.
Will there be a contract to sign?
Yes, it will be signed by both of you. Our contract covers all the important points including the payment schedule, what you will receive and our standard terms and conditions. It’s mostly common-sense stuff. Boring, but essential.
Do you ever work for anyone else?
Generally no, although we help other wedding photography companies when one of their staff has been ill or unavailable.
What happens if you are ill?
The chances of both us being so ill that we cannot work are pretty slim, but over the years we’ve developed a great network with like-minded photographers, all of which are at a similar level to us. This means we have a pool of people to contact in the event of an absolute emergency.
I never feel comfortable in front of the camera and don’t like having my picture taken – what can you do?
Many of the couples who come to us ask this question. Most people feel a bit awkward at first but we’ll put you at ease in no time. If you’re concerned about your ‘couple session’ we would always recommend our optional pre-wedding shoot. This gives us chance to get to know each other a little and will make you feel a little more comfy in front of the lens.
Are you insured?
Of course. We carry full public liability and indemnity insurance. We also recommend that you purchase wedding insurance for yourselves.
Are you a proper business?
What is your cancellation policy?
Once you book us, we reserve your date and turn away all other enquiries for it. Therefore, if you cancel our services all payments made up to that point are non-refundable unless we are able to re-book your date. This does not affect your statutory 14-day ‘cooling off’ period.